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Common problemFord PassiPhone and Android app
FordPass not showing the car's current location
Refresh needed or modem not talking to the app
The app shows the last known location and does not update while the car is moving. Ford says repeated refresh failures can point to a modem that is not communicating.
How to fix it
Open the Vehicle screen in the Ford app and tap the Refresh button at the top right.
Wait 30 seconds between tries, up to 3 refreshes.
Allow the app location permission in your phone's settings.
Make sure Vehicle Location is on in the car's Connectivity Settings menu.
Contact Ford app support if other remote commands work but location still fails.
From Ford Pass's help pages: ford.com, in our words. Checked on 11 November 2026. If the steps do not help, Ford Pass's own support is the next stop.
More Ford Pass errors and common problems
- Remote start not workingDoor open, setting off or Deep Sleep mode
- Activation pendingPrompt on the car screen missed or connectivity off
- App not respondingOld app version or weak phone connection
- Car in Deep Sleep modeCar saving battery after standing or low voltage
- Remote lock not workingDoor open, Deep Sleep or fault with the car
- Can't log inTypo, old password or old app version
- Activation in ProgressModem activation not finished
- Refresh failedLocation refresh could not reach the car
All Ford Pass errors and common problemsLive Ford Pass status