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Error codeEpic Games StoreWindows PC and Mac
Epic Games Store error LS-0013
Game is unable to launch
A game won't start from the launcher. Epic says missing or damaged files are a common cause, along with a bad cache, admin rights and security software.
How to fix error LS-0013
Verify the game files in the launcher.
Clear the launcher cache.
Update Windows or macOS.
Run the Epic Games Launcher as an administrator.
Turn off background apps and add the game as an exception in your antivirus and firewall.
If it still fails, delete the game folder and install the game again.
From Epic Games Store's help pages: epicgames.com, in our words. Checked on 11 November 2026. If the steps do not help, Epic Games Store's own support is the next stop.
More Epic Games Store errors and common problems
- Launcher won't openLauncher crashes or never starts
- Downloads slow or stuckSpeed limit, network or DNS trouble
- Launcher is blankWeb cache or display scaling issue
- Can't claim free gamesThe CAPTCHA won't load or verify
- II-E1003Install failed because files can't download
- SU-PQR1603Launcher prerequisites failed to install
- MD-DL-0Install download times out
- IS-MF-01File failed to relocate during install
- LS-0018The game is still running
All Epic Games Store errors and common problemsLive Epic Games Store status