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Common problemEpic Games Store
Epic Games Launcher downloads are slow or stuck
Speed limit, network or DNS trouble
Games download far slower than your connection allows or seem to stall. Epic points to server trouble, Wi-Fi, a speed limit in the launcher, DNS or a proxy.
Fix it
How to fix it
Check the Epic Games status page to see if the servers are up.
Use a wired Ethernet connection instead of Wi-Fi, or try a different connection.
Make sure the download speed limit in the launcher is turned off.
Flush your DNS, then switch to a public DNS server.
Turn off any proxy server.
From Epic Games Store's help pages: epicgames.com, in our words. Checked on 11 November 2026. If the steps do not help, Epic Games Store's own support is the next stop.
More
More Epic Games Store errors and common problems
- Launcher won't openLauncher crashes or never starts
- Launcher is blankWeb cache or display scaling issue
- Can't claim free gamesThe CAPTCHA won't load or verify
- LS-0013Game is unable to launch
- II-E1003Install failed because files can't download
- SU-PQR1603Launcher prerequisites failed to install
- MD-DL-0Install download times out
- IS-MF-01File failed to relocate during install
- LS-0018The game is still running
All Epic Games Store errors and common problemsLive Epic Games Store status