Epic Games Store error II-E1003

Install failed because files can't download

The launcher can't download the files it needs to install a game.

Is Epic Games Store down right now? Operational: 2 problem reports in the last hour. If it were down for everyone, this error could come from there; right now it looks normal.

Fix it

How to fix error II-E1003

Update the Epic Games Launcher to the latest version.
Verify the game files.
Clear the launcher cache.
Switch to a public DNS server.
Reinstall the launcher if nothing else works, knowing this removes your installed games.

From Epic Games Store's help pages: epicgames.com, in our words. Checked on 11 November 2026. If the steps do not help, Epic Games Store's own support is the next stop.

Launcher won't openLauncher crashes or never starts
Downloads slow or stuckSpeed limit, network or DNS trouble
Launcher is blankWeb cache or display scaling issue
Can't claim free gamesThe CAPTCHA won't load or verify
LS-0013Game is unable to launch
SU-PQR1603Launcher prerequisites failed to install
MD-DL-0Install download times out
IS-MF-01File failed to relocate during install
LS-0018The game is still running

All Epic Games Store errors and common problems Live Epic Games Store status

Epic Games Store error II-E1003

How to fix error II-E1003

More Epic Games Store errors and common problems