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Common problemEpic Games StoreWindows PC and Mac
Epic Games Launcher won't open
Launcher crashes or never starts
The Epic Games Launcher crashes, freezes or does not start at all. Epic says an outage, an old launcher version, a bad cache, graphics drivers or antivirus can all cause it.
How to fix it
Check the Epic Games status page for an outage first.
Update the launcher and confirm your PC meets its system requirements.
Clear the launcher cache, then run the launcher as an administrator.
Update your graphics card driver.
Turn off background apps and make sure your antivirus is not blocking the launcher.
Reinstall the launcher as a last step, keeping in mind this removes your installed games.
From Epic Games Store's help pages: epicgames.com, in our words. Checked on 11 November 2026. If the steps do not help, Epic Games Store's own support is the next stop.
More Epic Games Store errors and common problems
- Downloads slow or stuckSpeed limit, network or DNS trouble
- Launcher is blankWeb cache or display scaling issue
- Can't claim free gamesThe CAPTCHA won't load or verify
- LS-0013Game is unable to launch
- II-E1003Install failed because files can't download
- SU-PQR1603Launcher prerequisites failed to install
- MD-DL-0Install download times out
- IS-MF-01File failed to relocate during install
- LS-0018The game is still running
All Epic Games Store errors and common problemsLive Epic Games Store status