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Common problemEpic Games StoreWindows PC
Epic Games Launcher is blank or looks wrong
Web cache or display scaling issue
The launcher opens to a white or blank window, or its layout looks broken. Epic says the web cache, DNS or high DPI scaling are the usual causes.
How to fix it
Make sure the launcher is up to date.
Clear the launcher web cache.
Switch to a public DNS server.
Open the shortcut's Properties, go to Compatibility, choose Change high DPI settings and tick Override high DPI scaling behavior.
If it looks like the mobile layout, set Windows display scale to 100% and restart the launcher.
From Epic Games Store's help pages: epicgames.com, in our words. Checked on 11 November 2026. If the steps do not help, Epic Games Store's own support is the next stop.
More Epic Games Store errors and common problems
- Launcher won't openLauncher crashes or never starts
- Downloads slow or stuckSpeed limit, network or DNS trouble
- Can't claim free gamesThe CAPTCHA won't load or verify
- LS-0013Game is unable to launch
- II-E1003Install failed because files can't download
- SU-PQR1603Launcher prerequisites failed to install
- MD-DL-0Install download times out
- IS-MF-01File failed to relocate during install
- LS-0018The game is still running
All Epic Games Store errors and common problemsLive Epic Games Store status