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Common problemEpic Games Store
Can't claim free games on the Epic Games Store
The CAPTCHA won't load or verify
A free game or purchase won't go through because the CAPTCHA check fails to load or keeps rejecting you.
Fix it
How to fix it
Open the store or your browser in a private or incognito window.
Turn off any VPN, proxy or hosting service.
Try another connection, such as mobile data or a hotspot.
Clear your browser cookies and cache, or the launcher cache if you use the launcher.
Wait a while and try again, since some CAPTCHA problems clear up on their own.
From Epic Games Store's help pages: epicgames.com, in our words. Checked on 11 November 2026. If the steps do not help, Epic Games Store's own support is the next stop.
More
More Epic Games Store errors and common problems
- Launcher won't openLauncher crashes or never starts
- Downloads slow or stuckSpeed limit, network or DNS trouble
- Launcher is blankWeb cache or display scaling issue
- LS-0013Game is unable to launch
- II-E1003Install failed because files can't download
- SU-PQR1603Launcher prerequisites failed to install
- MD-DL-0Install download times out
- IS-MF-01File failed to relocate during install
- LS-0018The game is still running
All Epic Games Store errors and common problemsLive Epic Games Store status