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- Progress reset to level 1
Common problemApex Legends
Apex Legends progress missing or reset to level 1
Wrong or unlinked EA Account
You log in and find a fresh level 1 account. EA says progress lives on your EA Account, so logging in with another EA Account or unlinking your platform hides it.
How to fix it
Check which EA Account you are logged in to, for example in the top right of the EA app.
Open Connected Accounts on your EA Account and make sure your Steam, PlayStation, Xbox or Switch account is linked.
If it is linked to the wrong EA Account, unlink it and link the right one.
On console, log in with the platform account that is linked to your EA Account.
From Apex Legends's help pages: help.ea.com, in our words. Checked on 11 November 2026. If the steps do not help, Apex Legends's own support is the next stop.
More Apex Legends errors and common problems
- Game keeps crashingBackground apps, damaged files or frame rate
- High ping and lagFar data center or a weak connection
- Game won't launchDamaged files or the in-game overlay
- Account banned or suspendedHow to check and appeal a penalty
- code:leafEA servers aren't responding
- code:netAn EA server stopped answering the game
- code wheelNetwork problem on PlayStation
- Party not readyThe game sees a problem with your party
- SnakePenalty for leaving a match early
- Error code 100Time zone or birth date mismatch
- code:clockServers stopped waiting for you to connect
- shoeTrouble connecting your game to EA servers
All Apex Legends errors and common problemsLive Apex Legends status