Apex Legends errors and common problems

Game keeps crashing: Background apps, damaged files or frame rate

Means

The game closes or freezes in the lobby or during a match. EA points to background programs, damaged game files and an uncapped frame rate.

First step

Close background apps, then do a clean boot of your PC. All steps

High ping and lag: Far data center or a weak connection

Means

Shots don't land, players jump around and the game feels behind. EA says a far away data center, busy servers, Wi-Fi and background apps raise ping and packet loss.

First step

Turn on Performance Display under Settings and Gameplay to see your ping and packet loss. All steps

Game won't launch: Damaged files or the in-game overlay

Means

Nothing happens when you press Play, or the game closes before the menu. EA says damaged game files and the in-game overlay can stop a game from loading.

First step

In the EA app, go to Library, open the three-dot menu on Apex Legends and choose Repair. All steps

Progress reset to level 1: Wrong or unlinked EA Account

Means

You log in and find a fresh level 1 account. EA says progress lives on your EA Account, so logging in with another EA Account or unlinking your platform hides it.

First step

Check which EA Account you are logged in to, for example in the top right of the EA app. All steps

Account banned or suspended: How to check and appeal a penalty

Means

You get a ban, lock or suspension notice. EA says you can review each penalty and appeal it if you think it was a mistake.

First step

Open the Penalty History tool on EA Help and sign in. All steps

code:leaf: EA servers aren't responding

Means

The game asked an EA server to connect and got no answer. It often shows up when servers are busy or down, or when your connection drops.

First step

Check @PlayApex and the EA server status page for outages. All steps

code:net: An EA server stopped answering the game

Means

You were connected, but the server stopped replying partway through. EA treats it as a server error that a restart of your network often clears.

First step

Check @PlayApex and the EA server status page first, since you may need to wait for a fix. All steps

code wheel: Network problem on PlayStation

Means

EA says the wheel code on PlayStation 4 is usually caused by a network issue between your console and the servers.

First step

Restart your router. All steps

Party not ready: The game sees a problem with your party

Means

You can't queue because the game thinks something is wrong with your party, often shown as Party leader quit or Party not ready.

First step

Leave the party and join it again. All steps

Snake: Penalty for leaving a match early

Means

EA says this is a temporary penalty for leaving a match before it ends. It clears by itself after a short time.

First step

Wait until the code goes away. All steps

Error code 100: Time zone or birth date mismatch

Means

EA says this appears when the time zone and date of birth on your EA Account don't match the ones on your platform account.

First step

Check the time zone and date of birth on your EA Account. All steps

code:clock: Servers stopped waiting for you to connect

Means

The message reads Unable to connect. EA says the Apex Legends servers gave up waiting for your game to connect.

First step

Run an internet speed test to check your connection. All steps

shoe: Trouble connecting your game to EA servers

Means

EA says this code means there is a problem connecting your game to its servers.

First step

Restart your router. All steps