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Common problemApex Legends
Apex Legends account banned or suspended
How to check and appeal a penalty
You get a ban, lock or suspension notice. EA says you can review each penalty and appeal it if you think it was a mistake.
Fix it
How to fix it
Open the Penalty History tool on EA Help and sign in.
Find the penalty under Your violations and click Review.
Click Appeal and follow the steps to send your request.
Watch for an email from [email protected] with the result.
From Apex Legends's help pages: help.ea.com, in our words. Checked on 11 November 2026. If the steps do not help, Apex Legends's own support is the next stop.
More
More Apex Legends errors and common problems
- Game keeps crashingBackground apps, damaged files or frame rate
- High ping and lagFar data center or a weak connection
- Game won't launchDamaged files or the in-game overlay
- Progress reset to level 1Wrong or unlinked EA Account
- code:leafEA servers aren't responding
- code:netAn EA server stopped answering the game
- code wheelNetwork problem on PlayStation
- Party not readyThe game sees a problem with your party
- SnakePenalty for leaving a match early
- Error code 100Time zone or birth date mismatch
- code:clockServers stopped waiting for you to connect
- shoeTrouble connecting your game to EA servers
All Apex Legends errors and common problemsLive Apex Legends status