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Is Zscaler down right now? Live status and outage tracker

No, Zscaler is up.

No outage detected, and no user reports in the last hour.

Live Updated just now Data refreshes every 5 minutes

Not working for you? Official status pageStatus page

User reports, last 24 hours, 15 minutes a segment: 96 flowing 0 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

8 reports in total, counted in 15-minute windows

No problem reports came in for Zscaler in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 8 reports. There has been no spike in reports since 8 October. These are user reports from the US, where most people report Zscaler problems.

Around the world right now: normal in 65 other countries. By country

NormalClose to the usual level24 h · 8 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

100% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

1 report, 24 h ago

Last 24 hours

Zscaler outages and problems

In the past 24 hours, 8 user reports came in for Zscaler. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 1 report, about 24 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for Zscaler stayed at their usual level the whole time.

Report categories

What people can report about Zscaler

People who report a problem with Zscaler to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

Login
App
Connecting to VPN

World map

Zscaler reports around the world

In the last 24 hours, 25 problem reports about Zscaler came in from 6 countries. Right now reports are at the usual level in every country.

Outage now
Problems now
Normal

Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.

Country	Now	24 hours
The US numbers above	Normal	20
Portugal	Normal	1
Canada	Normal	1
The Netherlands	Normal	1
Peru	Normal	1
Sweden	Normal	1
Brazil	Normal	0
Australia	Normal	0
Azerbaijan	Normal	0
Bahrain	Normal	0
Bangladesh	Normal	0
Bulgaria	Normal	0

Each country's status compares its reports with the usual level there. 54 more countries had 0 reports in the last 24 hours. Map outlines: Natural Earth.

Last 30 days

Zscaler problem spikes, last 30 days

Since 8 October, Zscaler had no outage spikes or periods of elevated reports.

By country

Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.

Mexico60
The US51
Australia3
The UK3
India3
Germany2
Spain2
Japan2

Country history starts on 28 October 2026. Days run from midnight to midnight, Central European time.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 8 October 2026. Monthly reports for all services

Troubleshooting

How to fix Zscaler not working

Zscaler is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach zscaler.com over your own connection, right now. Nothing is sent to us or stored.

Check the Client Connector status
Open Zscaler Client Connector from the Start menu on Windows or the Applications folder on macOS. Read the status line. A Disconnected status needs Connect; if it says Connected and pages still fail, sign out and back in before you touch network settings.
Sign out and sign back in
Use Sign Out in the Client Connector menu, then sign in with your work account; this clears a stale SSO session that can leave the app stuck during sign-in or looping back to the login page. Close the old browser tab first, since a cached SAML response can repeat the same loop.
Restart the app and device
Reboot the laptop or phone. Start Zscaler Client Connector before you open a browser or a VPN client; a stale network filter or DNS cache can keep traffic from reaching the service after a Wi-Fi or wired network change. On Windows, open Task Manager, find Zscaler Client Connector under Background processes, choose End task, then launch it from the Start menu.
Reinstall Client Connector
Uninstall the app from Apps & features on Windows or Applications on macOS, then install the current package from your IT admin or the help centre. Do that last. A damaged network filter driver or an old app build is the usual reason a clean install fixes one device while the rest of the team stays online.

While Zscaler is down: what to use instead

Mobile tether Tether when VPN stalls.
Backup VPN client You can start your backup VPN when Client Connector hangs on connecting or blocks search and mail because it routes you past the policy check.
Palo Alto Prisma Access Talk to IT about Palo Alto Prisma Access when you need a second path for private apps.
Cloudflare One Route your public browsing over Cloudflare One while IT fixes Client Connector login loops.

Your device

Fix Zscaler on Windows, Mac, Android and iPhone

Zscaler on Windows

Fix: Open the Zscaler Client Connector from the system tray, click 'More', and select 'Restart Service' or 'Update Policy'. You can also try disabling and re-enabling the Zscaler network adapter in Windows Device Manager.
Check: Check the Zscaler Client Connector window to see if the status is 'Active' or shows a connection error. You can also visit the official Zscaler Trust portal to check for active cloud infrastructure outages.

Command Prompt

ping zscaler.comTest whether Zscaler's servers reply

nslookup zscaler.comCheck that Zscaler's DNS resolves

tracert zscaler.comTrace where the connection drops

ipconfig /flushdnsClear the DNS cache, then reload

Zscaler on Mac

Fix: Click the Zscaler icon in the macOS menu bar, open settings, and select 'Restart Service'. Ensure that the Zscaler system extension is allowed under macOS System Settings > Privacy & Security.
Check: Open the Zscaler Client Connector from the menu bar to verify if the status is 'Active' or if it is stuck on 'Connecting'. Check the Zscaler Trust status page to see if your assigned cloud node is experiencing an outage.

Terminal

ping -c 4 zscaler.comTest whether Zscaler's servers reply

nslookup zscaler.comCheck that Zscaler's DNS resolves

traceroute zscaler.comTrace where the connection drops

sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

Zscaler on Android

Fix: Open the Zscaler Client Connector app, tap the menu icon, and select 'Update Policy'. If connection issues persist, clear the Zscaler app cache in your Android settings or reinstall the app from the Google Play Store.
Check: Open the Zscaler app and verify if the connection status displays 'Active' or 'Service Unavailable'. You can also check the Zscaler Trust site to see if there is a wider service disruption.

Zscaler on iPhone and iPad

Fix: Open the Zscaler app and tap 'Update Policy', or toggle the VPN connection off and on in your iOS Settings. If it still fails, reinstall the Zscaler Client Connector app from the App Store.
Check: Launch the Zscaler Client Connector app on your iPhone or iPad and check if the home screen status is 'Active'. If it shows an error, check the Zscaler Trust portal to see if the cloud service is down.

About

What happens when Zscaler goes down

Zscaler is a cloud security service that routes internet and private app traffic through its own network, and large companies rely on it to keep remote staff and branch offices on policy. An outage interrupts the path between a user and the web or internal tools, so work stops even when the local internet connection is fine.

The first sign is often the Client Connector sitting in a connecting or disconnected state, which leaves browsers unable to load pages that normally pass through the secure web gateway. Private apps behind Zscaler Private Access can drop at the same time, so file shares and internal dashboards return timeouts instead of opening. Logins can loop or fail. Problems are often partial: one region or one set of apps fails while other traffic keeps working, and the status page shows whether reports are above the usual level.

Servers and network

Zscaler IP address, servers and network

Checking zscaler.com from our server…

Questions

Zscaler FAQ

Is Zscaler down right now?

The status at the top of this page shows whether user problem reports are above their usual level, counted in 15-minute windows over the last 24 hours. The official status page at https://trust.zscaler.com/ posts its own service notices. To tell if the problem is only on your side, try another network such as a phone hotspot, then test a second device; if the same failure follows you across both, the issue is probably not just your machine.

Why does Zscaler Client Connector keep saying the service is unreachable?

That message usually means the Client Connector cannot reach a Zscaler enforcement node, often because a local firewall, VPN, or captive portal is blocking outbound traffic. Quit and restart the app, then try a different network. If the same error appears on mobile data and office Wi-Fi, send the Client Connector logs to your IT team.

Why does Zscaler block a website I need for work?

A block page comes from your organization's policy. The rule may be tied to your user group or a URL category; ask your IT admin to review it and check the help centre at https://help.zscaler.com for the block reason.

Why does Zscaler Client Connector keep signing me out on my Mac?

The app often drops its session when single sign-on expires, when your Mac wakes on a different network, when your device fails a posture check, or when your admin changes the authentication policy. Sign in again, then check that your Mac has the current Client Connector version. If it still signs out, send the app logs to your help desk.

Why can't I reach an internal app through Zscaler Private Access?

Private Access only shows apps your admin assigned to you, so a missing app or an Access Denied page usually points to an entitlement gap. Confirm that Client Connector is running and signed in, then ask your admin to check your ZPA application assignment and the help centre at https://help.zscaler.com.

For your site

Put the Zscaler status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/zscaler/"><img src="https://isitdownrightnow.app/badge/zscaler.svg" alt="Zscaler status" height="20"></a>

Markdown, for README files

[![Zscaler status](https://isitdownrightnow.app/badge/zscaler.svg)](https://isitdownrightnow.app/services/zscaler/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Zscaler

The status on this page comes from user-submitted problem reports for Zscaler, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Zscaler, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Zscaler's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.