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Common problemYahoo Mail
Can't sign in to Yahoo Mail
Wrong password, account lock or browser cookies
Yahoo will not let you into your account or keeps returning you to the sign-in page. Yahoo names a wrong or changed password, a temporary lock after too many failed tries, a verification check on a new device, and bad browser cookies as the usual causes.
How to fix it
Use the Yahoo Sign-in Helper with your recovery phone number or email to reset your password.
Check that Caps Lock and Num Lock are off, and update any old password your browser fills in.
Enter the verification code Yahoo sends to your recovery phone or email when you sign in from a new device.
If the account is locked, wait 12 hours or get back in right away through the Sign-in Helper.
If the sign-in page keeps reloading, click Not you?, then clear your cookies and restart the browser.
Try another supported browser to see whether the problem is the browser or the account.
From Yahoo Mail's help pages: help.yahoo.com, in our words. Checked on 5 November 2026. If the steps do not help, Yahoo Mail's own support is the next stop.
More Yahoo Mail errors and common problems
- Not syncing in iPhone MailBroken connection settings in Apple's Mail app
- Not working in other appsSecurity changes block third-party email apps
- Emails not arrivingBlocked senders, filters or spam settings
- App not showing new mailOutdated app or lost connection to Yahoo
- Good emails going to spamSpam filter catches messages you want
- Temporary error 15Unsupported browser or too many open sessions
All Yahoo Mail errors and common problemsLive Yahoo Mail status