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Common problemMy ToyotaiPhone and Android app
MyToyota app not showing trips
Privacy Mode, unlinked profile or slow sync
Trips only appear when Connected Services are active, your profile is linked in the car and location sharing is on. Toyota says trips can also take a few hours to show, or arrive late after parking with no GPS signal.
How to fix it
Check that the Standard Services are active in Connected Services Centre under My Garage.
Link your profile to the car's multimedia system so trips are recorded.
Turn off Privacy Mode under My Garage, as trips are not saved while location sharing is off.
Wait a few hours, since trip data can take time to appear.
Contact Toyota through Contact Us or App Support in the app if trips are still missing.
From My Toyota's help pages: toyota.co.uk, in our words. Checked on 11 November 2026. If the steps do not help, My Toyota's own support is the next stop.