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Common problemMy ToyotaSelected models
Can't lock or unlock the car with the MyToyota app
Door open, key inside or alarm set
Remote locking is blocked in some situations. Toyota says the app cannot lock the car with a door open or the smart key inside, and cannot unlock it when the alarm is set or the car was locked with the physical key.
Fix it
How to fix it
Close all doors before you lock the car from the app.
Make sure the smart key is not left inside the car.
If the alarm is set or the car was locked with the physical key, open it by hand as the owner's manual describes.
Check with a Toyota retailer that your model supports remote locking.
From My Toyota's help pages: toyota.co.uk, in our words. Checked on 11 November 2026. If the steps do not help, My Toyota's own support is the next stop.
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