Common problemMy ToyotaiPhone and Android app

Can't log in to the MyToyota app

Password, unconfirmed account or old phone

The MyToyota app and the Toyota Customer Portal share one account. Toyota says a new account only works after you confirm the activation email, and the app needs iOS 15 or Android 7 or later.

Is My Toyota down right now? Operational: 2 problem reports in the last hour. If it were down for everyone, this problem could come from there; right now it looks normal.

Fix it

How to fix it

Tap "Forgot Password" on the login screen to reset your password.
Use the same login as the Toyota Customer Portal, since both share one account.
Confirm the activation email before you try to log in to a new account.
Check that your phone runs iOS 15 or Android 7 or later, and note that Huawei phones are not supported.

From My Toyota's help pages: toyota.co.uk, in our words. Checked on 11 November 2026. If the steps do not help, My Toyota's own support is the next stop.

Can't log in to the MyToyota app

How to fix it

More common My Toyota problems