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Common problemMy ToyotaiPhone and Android app
MyToyota app won't connect to the car
Services not active or car has no signal
The car sends its data to the app when the engine is switched off, over the mobile network. Toyota says this may fail when the car is parked underground, and nothing works until Connected Services are activated for the car.
How to fix it
Switch the engine off at the end of a trip, as that is when the car sends data to the app.
Park where there is mobile signal, since data may not get through from an underground car park.
Select the car in My Garage and open Connected Services Center to check the status of each service.
Activate any service that is off by following the steps in Connected Services Center.
Contact Toyota through the Contact Us or App Support section of the app if it still fails.
From My Toyota's help pages: toyota.co.uk, in our words. Checked on 11 November 2026. If the steps do not help, My Toyota's own support is the next stop.