Common My Toyota problems

Common problems

• App won't connect: Services not active or car has no signal

  Means

  The car sends its data to the app when the engine is switched off, over the mobile network. Toyota says this may fail when the car is parked underground, and nothing works until Connected Services are activated for the car.

  First step

  Switch the engine off at the end of a trip, as that is when the car sends data to the app. All steps

• Trips not showing: Privacy Mode, unlinked profile or slow sync

  Means

  Trips only appear when Connected Services are active, your profile is linked in the car and location sharing is on. Toyota says trips can also take a few hours to show, or arrive late after parking with no GPS signal.

  First step

  Check that the Standard Services are active in Connected Services Centre under My Garage. All steps

• Remote climate not working: Battery too low, too cold or time ran out

  Means

  Remote Climate runs for 10 minutes at a time on selected models. Toyota says electric and plug-in hybrid cars need at least 20 to 30% battery, plug-in hybrids will not run it below minus 10°C outside, and on some cars it also starts the engine.

  First step

  Check the battery is at least 20 to 30% on an electric or plug-in hybrid car. All steps

• Remote lock not working: Door open, key inside or alarm set

  Means

  Remote locking is blocked in some situations. Toyota says the app cannot lock the car with a door open or the smart key inside, and cannot unlock it when the alarm is set or the car was locked with the physical key.

  First step

  Close all doors before you lock the car from the app. All steps

• Can't log in: Password, unconfirmed account or old phone

  Means

  The MyToyota app and the Toyota Customer Portal share one account. Toyota says a new account only works after you confirm the activation email, and the app needs iOS 15 or Android 7 or later.

  First step

  Tap "Forgot Password" on the login screen to reset your password. All steps