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Error codeRevolut
Revolut: "Declined by your external bank"
Your own bank refused the card top-up
This shows on a failed card deposit when the bank that issued your card turned it down. Revolut can't see why, so only your bank can explain it.
Fix it
How to fix "Declined by your external bank"
Tap the failed deposit in your transactions to see the reason and refund time.
Tap Download next to Statement and send that PDF to your bank.
Ask your bank to look into the declined payment.
Try Apple Pay, Google Pay or another card in the meantime.
Expect the money back in your bank within 5 business days.
From Revolut's help pages: help.revolut.com, in our words. Checked on 11 November 2026. If the steps do not help, Revolut's own support is the next stop.
More
More Revolut errors and common problems
- Can't log inWrong phone number or missing verification code
- Card declinedLow balance in the linked currency or Pocket
- Transfer pendingExtra checks, weekend or wrong recipient details
- Verification code not arrivingWeak signal, SMS filters or full inbox
- Payment blocked by securityPossible fraud, so the card is frozen
- Transfer failedChecks, unverified account or bad recipient details
- Account restrictedMissing ID, source of funds or tax details
- Failed 3D secureCard top-up was not confirmed with your bank