- Home
- Revolut
- Errors and problems
- Can't log in
Common problemRevolutiPhone and Android app
Can't log in to Revolut
Wrong phone number or missing verification code
Revolut only lets you log in with the phone number linked to your account, or with your account email. Login also stalls when the verification code does not arrive or the selfie check fails.
How to fix it
Log in with the phone number linked to your Revolut account, or with your account email.
If you changed your number, log in with the old number or your email first.
Open the verification email on the same device you are logging in with.
Check your connection, then update the Revolut app and your phone's system.
Look at the Revolut Status Page for outages or planned maintenance.
If you can't reach the in-app chat, email [email protected].
From Revolut's help pages: help.revolut.com, in our words. Checked on 11 November 2026. If the steps do not help, Revolut's own support is the next stop.
More Revolut errors and common problems
- Card declinedLow balance in the linked currency or Pocket
- Transfer pendingExtra checks, weekend or wrong recipient details
- Verification code not arrivingWeak signal, SMS filters or full inbox
- Payment blocked by securityPossible fraud, so the card is frozen
- Transfer failedChecks, unverified account or bad recipient details
- Account restrictedMissing ID, source of funds or tax details
- Declined by your external bankYour own bank refused the card top-up
- Failed 3D secureCard top-up was not confirmed with your bank