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Common problemRevolut
Revolut account restricted
Missing ID, source of funds or tax details
Revolut restricts an account when identity checks are not finished, the source of funds is not verified or tax details are out of date. You get an email if more information is needed.
Fix it
How to fix it
Follow the prompts in the app and send any missing information.
Upload documents that are clear, valid and not expired.
Keep recent transaction documents ready in case Revolut asks for them.
If you paid for a plan while restricted, ask support in the in-app chat.
From Revolut's help pages: help.revolut.com, in our words. Checked on 11 November 2026. If the steps do not help, Revolut's own support is the next stop.
More
More Revolut errors and common problems
- Can't log inWrong phone number or missing verification code
- Card declinedLow balance in the linked currency or Pocket
- Transfer pendingExtra checks, weekend or wrong recipient details
- Verification code not arrivingWeak signal, SMS filters or full inbox
- Payment blocked by securityPossible fraud, so the card is frozen
- Transfer failedChecks, unverified account or bad recipient details
- Declined by your external bankYour own bank refused the card top-up
- Failed 3D secureCard top-up was not confirmed with your bank