Revolut errors and common problems

Can't log in: Wrong phone number or missing verification code

Means

Revolut only lets you log in with the phone number linked to your account, or with your account email. Login also stalls when the verification code does not arrive or the selfie check fails.

First step

Log in with the phone number linked to your Revolut account, or with your account email. All steps

Card declined: Low balance in the linked currency or Pocket

Means

Your card pays from one currency account or Pocket. Revolut says the payment is declined if that one is low, even when your total balance is enough.

First step

Tap the declined transaction in the app to check its details. All steps

Transfer pending: Extra checks, weekend or wrong recipient details

Means

A transfer can wait for extra checks, extra information from you, or the next working day if sent on a weekend or holiday. Wrong recipient details or a currency the other bank does not take also hold it up.

First step

Track the transfer with the outbound transfer status tool in the app. All steps

Verification code not arriving: Weak signal, SMS filters or full inbox

Means

The SMS code can fail to arrive because of a weak signal, an SMS filter app or a full message inbox. Revolut also lets you get the code by email instead.

First step

Turn airplane mode on and off to refresh your signal. All steps

Payment blocked by security: Possible fraud, so the card is frozen

Means

Revolut's security system declines a payment it thinks may be fraud and can freeze the card or block the merchant. Payments stay declined until you answer the questionnaire in the app.

First step

Open the tile on the Revolut home screen, the push notification or the email to reach the questionnaire. All steps

Transfer failed: Checks, unverified account or bad recipient details

Means

Revolut says transfers fail because of legal checks, a restricted or unverified account, too little money, or a problem with the recipient. When it fails, the money has not left your account.

First step

Finish any verification Revolut asks for and wait for it to complete. All steps

Account restricted: Missing ID, source of funds or tax details

Means

Revolut restricts an account when identity checks are not finished, the source of funds is not verified or tax details are out of date. You get an email if more information is needed.

First step

Follow the prompts in the app and send any missing information. All steps

Declined by your external bank: Your own bank refused the card top-up

Means

This shows on a failed card deposit when the bank that issued your card turned it down. Revolut can't see why, so only your bank can explain it.

First step

Tap the failed deposit in your transactions to see the reason and refund time. All steps

Failed 3D secure: Card top-up was not confirmed with your bank

Means

The card deposit failed because the 3D Secure check with your bank was not completed. Revolut lists it as a common reason for failed card deposits.

First step

Try the deposit again and finish the confirmation step with your bank. All steps