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- Detected an untrusted connection
Error codeGCashAndroid and iPhone app
GCash: "Detected an untrusted connection"
Network flagged as unsafe, REF 2631 or 6948
GCash shows this, sometimes with a code like REF: 2631 00AF or REF: 6948, when it does not trust the network you are connected to.
Fix it
How to fix "Detected an untrusted connection"
Update the GCash app to the latest version.
Connect to a different Wi-Fi network, or switch to mobile data.
Reopen GCash and log in again.
From GCash's help pages: help.gcash.com, in our words. Checked on 5 November 2026. If the steps do not help, GCash's own support is the next stop.
More
More GCash errors and common problems
- Can't log inLogin fails, app crashes or won't connect
- Verification failedSelfie or ID rejected
- OTP not receivedThe 6-digit code never arrives
- Device not secureRooted phone, developer settings or risky apps
- Your account is on holdGCash has restricted access to the account
- Something went wrongGeneral app error, often an outdated app
- You cannot login using this phoneToo many device changes on the account