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Common problemFacebook MessengeriPhone and Android app
Can't log in to Messenger
Old app or a password problem
Meta says login trouble in Messenger usually comes from an outdated app or a problem with your Facebook password or account.
Fix it
How to fix it
Install the latest Messenger update from the App Store or Google Play.
If it still fails, reset your Facebook password or use Facebook's account recovery.
From Facebook Messenger's help pages: facebook.com, in our words. Checked on 11 November 2026. If the steps do not help, Facebook Messenger's own support is the next stop.
More
More Facebook Messenger errors and common problems
- Messages not sendingSending limits, blocks or app and connection trouble
- App keeps crashingLow storage or an old app version
- Calls not workingBlocked camera or mic, or slow internet
- Account disabledAccount broke the Community Standards
- You can't reply to this conversationBlocked, restricted or flagged as spam
- This message didn't sendUsually a connection or app problem
- No internet connectionConnection, app or phone problem
All Facebook Messenger errors and common problemsLive Facebook Messenger status