Facebook Messenger errors and common problems

Messages not sending: Sending limits, blocks or app and connection trouble

Means

Meta says messages may not send if you sent a lot of them recently, or if your messages broke the Community Standards and your account is briefly restricted. App, phone or internet problems can also stop them.

First step

Close Messenger and restart your phone. All steps

App keeps crashing: Low storage or an old app version

Means

Meta points to two causes when Messenger crashes as soon as you open it: too little free storage on the phone, or an outdated copy of the app.

First step

Delete large files or unused apps to free up storage. All steps

Can't log in: Old app or a password problem

Means

Meta says login trouble in Messenger usually comes from an outdated app or a problem with your Facebook password or account.

First step

Install the latest Messenger update from the App Store or Google Play. All steps

Calls not working: Blocked camera or mic, or slow internet

Means

On Messenger in a browser, calls fail when the browser or computer has no permission to use the camera, microphone or speakers. Another app holding the camera, a muted mic or a slow connection also cause it.

First step

Allow camera and microphone access for Messenger in your browser settings. All steps

Account disabled: Account broke the Community Standards

Means

Meta disables accounts that do not follow its Community Standards, and you see a notice when you try to log in. If no such notice shows, you likely have a normal login problem instead.

First step

Open the app, enter your username and password, and follow the on-screen steps to ask for a review. All steps

You can't reply to this conversation: Blocked, restricted or flagged as spam

Means

Meta says this shows when something you sent broke the Community Standards, you sent an unusual number of messages, your messages were marked as unwanted, or one of you blocked the other. These blocks are temporary.

First step

Wait for the temporary block to end. All steps

This message didn't send: Usually a connection or app problem

Means

Meta says this message usually points to a technical issue, such as a bad connection or an outdated app or browser.

First step

Tap or click the retry icon next to the failed message. All steps

No internet connection: Connection, app or phone problem

Means

Messenger shows this when it can't send or load messages. Meta lists app, device and internet problems as the usual causes.

First step

Check that you are on a reliable Wi-Fi or mobile network. All steps