Disney+ error codes

All 8 codes

• 83: Something went wrong (device or connection)

  Means

  Disney+ hit a problem starting a video, usually because the device or method isn't supported (an emulator, or a phone's web browser instead of the app) or because the connection is slow or unstable.

  First step

  Use the Disney+ app on a supported device, or DisneyPlus.com on a supported computer. All steps

• 42: Trouble connecting to your internet

  Means

  Disney+ couldn't get a usable connection, most often because the internet connection is slow or unstable or the Wi-Fi signal is weak.

  First step

  Make sure you're using the app on a supported device, or a supported computer's browser. All steps

• 41: Trouble playing this right now

  Means

  The video couldn't start. Disney+ lists three reasons: a live event has ended, a sudden surge of viewers on that title, or the title has left Disney+.

  First step

  Close and reopen the app, or refresh the website. All steps

• 39: Content not authorized for your account

  Means

  Your account can't play this video, either because your plan doesn't include it or your profile's content rating settings block it. An unsupported device or setup can also cause it.

  First step

  Check that the title is included in your plan. All steps

• 73: Not available in your current location

  Means

  Disney+ thinks you are in a country or region where it isn't offered, or it detected a VPN or IP anonymizer.

  First step

  Use Disney+ from a country or region where the service is available. All steps

• 75: Too many devices streaming

  Means

  More devices are streaming at the same time than your Disney+ plan allows.

  First step

  Stop streaming or log out on the extra devices beyond your plan's limit. All steps

• 142: Trouble connecting you to the service

  Means

  A network problem stopped Disney+ from connecting, usually a slow or unstable internet connection or a weak Wi-Fi signal.

  First step

  Check your internet connection and Wi-Fi signal. All steps

• 14: Incorrect password

  Means

  The password entered at login doesn't match the account. If it's the one you signed up with, Disney+ says it was most likely changed through another Disney service that uses the same email address.

  First step

  Reset your password with the Forgot Password option. All steps