Character.AI not loading

Outage or planned maintenance

When character.ai will not open at all, Character.AI says the cause is often an outage or scheduled maintenance on its side. It posts notices about these on its community channels.

Is Character.AI down right now? Operational: 22 problem reports in the last hour. If it were down for everyone, this problem could come from there; right now it looks normal.

Fix it

How to fix it

Look for outage or maintenance notices in the CAI Community.
Check Character.AI's official social channels for status updates.

From Character.AI's help pages: support.character.ai, in our words. Checked on 11 November 2026. If the steps do not help, Character.AI's own support is the next stop.

Can't log inPasswords and old login methods were removed
Age verification failingSelfie or ID photo could not be read
Login email not arrivingWrong address, spam folder or full inbox
Bad or cut-off repliesA weak response, the definition or the model
Messages filteredPlatform content filter, not a setting
Waiting RoomQueue when traffic is very high

All Character.AI errors and common problems Live Character.AI status

Character.AI not loading

How to fix it

More Character.AI errors and common problems