Character.AI errors and common problems

Site not loading: Outage or planned maintenance

Means

When character.ai will not open at all, Character.AI says the cause is often an outage or scheduled maintenance on its side. It posts notices about these on its community channels.

First step

Look for outage or maintenance notices in the CAI Community. All steps

Can't log in: Passwords and old login methods were removed

Means

Character.AI no longer uses passwords. Since July 30, 2024, logging in with email and password, Discord or Facebook does not work, so there is also no password reset.

First step

Log in with Continue with Google or Continue with Apple. All steps

Age verification failing: Selfie or ID photo could not be read

Means

If Character.AI thinks you are under 18, it asks for a selfie and sometimes an ID. The check fails with poor light, filters, more than one face, movement or a covered face.

First step

Turn the lights on so they shine on your face, with no bright light behind you. All steps

Login email not arriving: Wrong address, spam folder or full inbox

Means

The login or verification email can go missing when the address is typed wrong, the mail lands in spam, your inbox is full or your email provider is not supported.

First step

Check that you typed the email address linked to your account. All steps

Bad or cut-off replies: A weak response, the definition or the model

Means

Characters can repeat themselves, forget details, drift out of character or stop mid-reply. Character.AI says this can be a single bad response, a vague character definition, or a limit or short problem with the model.

First step

Swipe to get a new response, which often fixes it. All steps

Messages filtered: Platform content filter, not a setting

Means

Character.AI filters some words, topics and scenes for safety, whatever the character's definition says. The filter does not always explain why something was blocked.

First step

Read the Terms of Service to see what is allowed. All steps

Waiting Room: Queue when traffic is very high

Means

Character.AI puts people in a waiting room at peak times so the servers are not overloaded and replies stay fast. The wait is usually 1 to 2 minutes, but can be longer when traffic suddenly jumps.

First step

Stay in the queue, as the wait is usually 1 to 2 minutes or less. All steps