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Common problemCharacter.AI
Can't log in to Character.AI
Passwords and old login methods were removed
Character.AI no longer uses passwords. Since July 30, 2024, logging in with email and password, Discord or Facebook does not work, so there is also no password reset.
Fix it
How to fix it
Log in with Continue with Google or Continue with Apple.
Or use the Email Verification Link, which sends a login link to your inbox.
Don't look for a password reset, as there is none.
If you still can't get in, send a ticket and pick Something is not working, then Login Issues.
From Character.AI's help pages: support.character.ai, in our words. Checked on 11 November 2026. If the steps do not help, Character.AI's own support is the next stop.
More
More Character.AI errors and common problems
- Site not loadingOutage or planned maintenance
- Age verification failingSelfie or ID photo could not be read
- Login email not arrivingWrong address, spam folder or full inbox
- Bad or cut-off repliesA weak response, the definition or the model
- Messages filteredPlatform content filter, not a setting
- Waiting RoomQueue when traffic is very high
All Character.AI errors and common problemsLive Character.AI status