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Common problemCharacter.AI
Character.AI age verification not working
Selfie or ID photo could not be read
If Character.AI thinks you are under 18, it asks for a selfie and sometimes an ID. The check fails with poor light, filters, more than one face, movement or a covered face.
How to fix it
Turn the lights on so they shine on your face, with no bright light behind you.
Hold the camera at eye level, look straight at it and turn off filters.
Make sure you are the only person in the frame and keep still.
Take off masks, sunglasses or anything covering your face.
For an ID, photograph the physical card flat on a plain background without glare.
If you can't try again, submit a ticket to Character.AI support.
From Character.AI's help pages: support.character.ai, in our words. Checked on 11 November 2026. If the steps do not help, Character.AI's own support is the next stop.
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