Character.AI filter blocking messages

Platform content filter, not a setting

Character.AI filters some words, topics and scenes for safety, whatever the character's definition says. The filter does not always explain why something was blocked.

Is Character.AI down right now? Operational: 22 problem reports in the last hour. If it were down for everyone, this problem could come from there; right now it looks normal.

Fix it

How to fix it

Read the Terms of Service to see what is allowed.
Contact Character.AI support if you think a message was flagged by mistake.

From Character.AI's help pages: support.character.ai, in our words. Checked on 11 November 2026. If the steps do not help, Character.AI's own support is the next stop.

Site not loadingOutage or planned maintenance
Can't log inPasswords and old login methods were removed
Age verification failingSelfie or ID photo could not be read
Login email not arrivingWrong address, spam folder or full inbox
Bad or cut-off repliesA weak response, the definition or the model
Waiting RoomQueue when traffic is very high

All Character.AI errors and common problems Live Character.AI status

Character.AI filter blocking messages

How to fix it

More Character.AI errors and common problems