Telstra: "SOS only"

Phone can't reach the mobile network

Your phone can only make emergency calls because it has no normal connection to Telstra's network. Telstra points to weak coverage, Aeroplane Mode or a connection that needs a refresh.

Is Telstra down right now? Operational: 6 problem reports in the last hour. If it were down for everyone, this error could come from there; right now it looks normal.

Fix it

How to fix "SOS only"

Move to a spot with stronger coverage and check Telstra's coverage map.
Make sure Aeroplane Mode is off.
Restart the phone.
Chat with Telstra if it still shows SOS only.

From Telstra's help pages: telstra.com.au, in our words. Checked on 5 November 2026. If the steps do not help, Telstra's own support is the next stop.

Internet keeps dropping outOutage, loose cable or modem needs a restart
No mobile serviceOutage, SIM or phone settings
Can't sign inWrong password, lockout or missing code
Mobile data not workingMobile Data off, Aeroplane Mode or outage

All Telstra errors and common problems Live Telstra status

Telstra: "SOS only"

How to fix "SOS only"

More Telstra errors and common problems