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Common problemTelstraMobile phones

Telstra mobile has no service

Outage, SIM or phone settings

Telstra says lost reception can come from a network outage, a pre-paid service with no credit, a dirty or loose SIM, old phone software or wrong APN settings.

Is Telstra down right now? Operational: 5 problem reports in the last hour. If it were down for everyone, this problem could come from there; right now it looks normal.
Fix it

How to fix it

  1. Restart your phone.

  2. Check Telstra's outage page for your area.

  3. On pre-paid, check you have credit in the My Telstra app.

  4. Reset the phone's network settings, then rejoin your WiFi and Bluetooth devices.

  5. Take out the SIM, clean the tray and put it back, or test the SIM in another phone.

  6. Install any software update for your phone.

From Telstra's help pages: telstra.com.au, in our words. Checked on 5 November 2026. If the steps do not help, Telstra's own support is the next stop.

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