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Common problemPhasmophobiaWindows PC
Phasmophobia gives no XP or money after a game
Save file blocked by malware or antivirus
You finish a contract but get no experience or money and do not see the ghost type. Kinetic Games says the game cannot read or write the save file, usually because of malware or strict antivirus.
How to fix it
Run a full scan with Malwarebytes and remove what it finds.
Uninstall SAntivirus (Segurazo) if it is on your PC.
Add %USERPROFILE%\AppData\LocalLow\KineticGames\Phasmophobia to your antivirus exclusions.
Contact Kinetic Games support if progress still does not save.
From Phasmophobia's help pages: kineticgames.zendesk.com, in our words. Checked on 11 November 2026. If the steps do not help, Phasmophobia's own support is the next stop.
More Phasmophobia errors and common problems
- Can't join a lobbyCrossplay off, wrong region or old version
- Keeps disconnectingNetwork, firewall or regional blocks
- Game crashes or freezesDamaged files or old graphics drivers
- Voice recognition not workingExtra mics or audio apps get in the way
- Stuck loading at 90%Heavy graphics settings or old launch options
- Failed to connect to voice serverClock, firewall or network blocks voice chat
- UnityPlayer.DLLCrash tied to a damaged Unity engine file
- Hacker DetectedUsually a false warning on screen
- Failed to LoadBadge display bug in the menus
All Phasmophobia errors and common problemsLive Phasmophobia status