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Common problemPhasmophobia
Can't join a Phasmophobia lobby
Crossplay off, wrong region or old version
You cannot see your friend's lobby or join it with a code. Kinetic Games points to Crossplay settings, a region that differs from the host, a wrong code or an outdated game.
Fix it
How to fix it
Turn Crossplay on under Options > Game.
Pick the same region as the host, such as EU or US.
Check that you typed the lobby code correctly.
Make sure the game is on the latest version under Steam Properties > Updates.
From Phasmophobia's help pages: kineticgames.zendesk.com, in our words. Checked on 11 November 2026. If the steps do not help, Phasmophobia's own support is the next stop.
More
More Phasmophobia errors and common problems
- Keeps disconnectingNetwork, firewall or regional blocks
- Game crashes or freezesDamaged files or old graphics drivers
- Voice recognition not workingExtra mics or audio apps get in the way
- Stuck loading at 90%Heavy graphics settings or old launch options
- No XP or moneySave file blocked by malware or antivirus
- Failed to connect to voice serverClock, firewall or network blocks voice chat
- UnityPlayer.DLLCrash tied to a damaged Unity engine file
- Hacker DetectedUsually a false warning on screen
- Failed to LoadBadge display bug in the menus
All Phasmophobia errors and common problemsLive Phasmophobia status