Xbox Network (Xbox Live) error codes

All 8 codes

• 0x87DD0006: Can't sign in to Xbox network

  Means

  Shows up during sign-in on an Xbox One or PC. Microsoft says it can point to an Xbox service outage that happened just before you tried.

  First step

  Look at the Xbox status page and wait if any service shows an alert. All steps

• 0x8027025A: App didn't start in time

  Means

  Appears when you sign in or open an app on the console. Possible causes are a short-lived Xbox service problem, an app that took too long to load, or a sign-in problem with your profile.

  First step

  Check the Xbox status page for service alerts. All steps

• 0x803F8001: Xbox can't confirm you own the game

  Means

  Appears when launching a game or app and asks whether you own it. Xbox may be unable to check your usage rights, or the game may have left the Game Pass catalog.

  First step

  Check the Xbox status page for service alerts. All steps

• 0x87E10BC6: Game unavailable

  Means

  Appears when you download, install or start a game. The game may be down for a while, not offered in your region, or removed from the catalog.

  First step

  Wait a few minutes and try the game again. All steps

• 0x80A40019: Can't connect to Xbox network

  Means

  Appears when an Xbox One tries to connect to Xbox Live. It points to a network problem reaching the service.

  First step

  Check the Xbox status page for service alerts. All steps

• 0x87E107DF: Game license check failed

  Means

  Appears when launching a game on Xbox One. Xbox Live hit a temporary problem validating the game's license during launch.

  First step

  Check the Xbox status page for service alerts. All steps

• 0x80A4000A: Can't sign back in after losing connection

  Means

  Appears when using or managing your Xbox Live account on Xbox One. The console lost its connection while saving your password, or lost it and can't sign you in again because the password wasn't saved.

  First step

  Check the Xbox status page for service alerts. All steps

• 0x87DD0013: Game or app won't launch

  Means

  Appears when starting a game or app on Xbox One or PC. The device may not be able to reach Xbox Live, or it may need a restart before the game will start.

  First step

  Check the Xbox status page for service alerts. All steps