World of Warcraft errors and common problems

Can't connect: Login fails or the game won't connect

Means

The game can't reach the World of Warcraft servers when you try to log in. Blizzard first points to outages, then to an old game version, the wrong region, broken addons and network trouble.

First step

Check BlizzardCS on X and the Realm Status page for outages. All steps

Stuck on loading screen: Loading screens that hang or never finish

Means

A loading screen takes far too long or never ends. Blizzard points to service problems, damaged addon or interface files, other programs and connection trouble.

First step

Check BlizzardCS on X and the Realm Status page for outages. All steps

Game keeps crashing: Crashes during play, often after a patch

Means

The game closes while you play, with or without an error. Blizzard links crashes to PCs below the minimum specs, damaged game files and old drivers.

First step

If the crash shows an error code, look up that code first. All steps

Won't launch: Play does nothing or the game never opens

Means

You press Play and the game does not open, even if the app says it is running. Blizzard says this usually comes from incompatible drivers, settings or other software.

First step

Update your drivers and operating system. All steps

Characters missing: Characters not shown on character select

Means

Some or all of your characters are not on the select screen. Blizzard says it is usually the wrong realm, account, region or game version, or a list that needs a refresh.

First step

Scroll down the character list and open Favorites or the full Warband Character List. All steps

WOW51900319: You have been disconnected from the server

Means

The game lost its connection to the World of Warcraft servers. It can be a server problem or your own connection. Getting it during an item restore on an online character is normal.

First step

Check BlizzardCS on X for the current server status. All steps

WOW51900309: No realms are currently available

Means

The realm list is empty when you try to log in. Blizzard says it usually appears right after maintenance, or when your game is out of sync with the live version.

First step

Close the Battle.net app completely and start it again so it picks up updates. All steps

Transfer Aborted: Instance Not Found: Can't enter a dungeon, battleground or portal

Means

The game can't move you into a dungeon, battleground or through a portal. Blizzard says it is often short lived, and can come from damaged interface or addon files or a weak connection.

First step

Wait a few minutes and try again. All steps

World Server is Down: Character stuck and can't enter the world

Means

Your character can't load into the game world. If it happens on every character it is usually a realm problem, and if only one character it is tied to that character.

First step

If it happens on all characters, check the Realm Status page and BlizzardCS on X. All steps

Error 132: Fatal crash, often addons or drivers

Means

A general crash code. Blizzard says it can come from out of date addons, damaged files, incompatible drivers or hardware trouble.

First step

Update your drivers and operating system. All steps

WOW51900322: Streaming error from the game servers

Means

Data from the World of Warcraft servers is not reaching your game properly. Blizzard says to check for service problems before you try fixes.

First step

Check BlizzardCS on X and the Realm Status page for problems. All steps

WOW51900331: Classic version needs an active subscription

Means

You tried to play a WoW Classic version on a WoW account with no active subscription. Every Classic version needs one.

First step

Use the account selector in the Battle.net app to switch to a WoW account with an active subscription. All steps