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Common problemVW We ConnectiPhone and Android app
VW We Connect services expired
Free period over or used car package ended
We Connect Plus and VW Connect Plus come with a free period that must be renewed for a fee once it ends. Volkswagen says used cars often show no packages because the old ones have expired.
Fix it
How to fix it
Check your contract period on myvolkswagen.net or in the app.
Log in to the Volkswagen Connect Shop at connect-shop.volkswagen.com with your Volkswagen ID.
Order a service package for your car.
Wait for the confirmation email, then use the services again.
From VW We Connect's help pages: volkswagen.co.uk, in our words. Checked on 11 November 2026. If the steps do not help, VW We Connect's own support is the next stop.
More
More common VW We Connect problems
- App won't connectCar offline, no primary user or no contract
- Car offline after updateUpdate reset the primary user or connection
- Primary user setup failedActivation steps in the car not completed
- Remote start not workingCar not equipped or Remote Access plan ended
- Lock or unlock not workingIdent check or S-PIN still missing
- Vehicle status wrongDoors, windows or position out of date