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- Lock or unlock not working
Common problemVW We ConnectiPhone and Android app
Can't lock or unlock with the Volkswagen app
Ident check or S-PIN still missing
Remote locking needs the Volkswagen Ident procedure on top of the normal setup. Each lock or unlock must then be confirmed with your S-PIN or a biometric release.
Fix it
How to fix it
Complete the Volkswagen Ident procedure, which this service needs.
Select your car in the Volkswagen app and tap the lock or unlock button on the overview page.
Confirm with your S-PIN or a biometric release.
Wait for the push notice that the car is locked or unlocked.
From VW We Connect's help pages: volkswagen.co.uk, in our words. Checked on 11 November 2026. If the steps do not help, VW We Connect's own support is the next stop.
More
More common VW We Connect problems
- App won't connectCar offline, no primary user or no contract
- Car offline after updateUpdate reset the primary user or connection
- Primary user setup failedActivation steps in the car not completed
- Remote start not workingCar not equipped or Remote Access plan ended
- Vehicle status wrongDoors, windows or position out of date
- Services expiredFree period over or used car package ended