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Common problemVW We ConnectmyVW app, US models
myVW app remote start not working
Car not equipped or Remote Access plan ended
Remote start in the myVW app needs a car with factory remote start and an active Remote Access plan. Volkswagen says a paid subscription is needed once the included plan ends.
Fix it
How to fix it
Check that your car has factory remote start, as the app cannot start cars without it.
Open the Shop tab in the myVW app to see how much time is left on your Remote Access plan.
Buy a paid subscription if the included plan has ended.
Send the command again if the app shows a notice that the request failed.
From VW We Connect's help pages: vw.com, in our words. Checked on 11 November 2026. If the steps do not help, VW We Connect's own support is the next stop.
More
More common VW We Connect problems
- App won't connectCar offline, no primary user or no contract
- Car offline after updateUpdate reset the primary user or connection
- Primary user setup failedActivation steps in the car not completed
- Lock or unlock not workingIdent check or S-PIN still missing
- Vehicle status wrongDoors, windows or position out of date
- Services expiredFree period over or used car package ended