- Home
- VW We Connect
- Common problems
- Car offline after update
Common problemVW We ConnectID. models
Volkswagen app shows the ID. car offline after a software update
Update reset the primary user or connection
After an over-the-air update some ID. cars stay offline even though the screen says online, and the update can reset personal settings. Volkswagen says you may then need to log in again as the primary user.
How to fix it
Switch the starter button on the right of the steering column off and on again.
Turn on "Online mode" on the start screen.
Log in as the primary user with the "User" icon and scan the code on the screen with "Scan Code" in the Volkswagen app.
Check in the In-Car Shop that your We Connect or VW Connect contract is active, and activate it there if not.
From VW We Connect's help pages: volkswagen.co.uk, in our words. Checked on 11 November 2026. If the steps do not help, VW We Connect's own support is the next stop.
More common VW We Connect problems
- App won't connectCar offline, no primary user or no contract
- Primary user setup failedActivation steps in the car not completed
- Remote start not workingCar not equipped or Remote Access plan ended
- Lock or unlock not workingIdent check or S-PIN still missing
- Vehicle status wrongDoors, windows or position out of date
- Services expiredFree period over or used car package ended