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Common problemRuneScapePC and Mac
RuneScape keeps crashing
Client or PC crashes during play
RuneScape or Old School closes, or your whole PC crashes while you play. Jagex points to low specs, memory, old graphics drivers, damaged files and malware.
How to fix it
Check that your device meets the minimum specs, then restart it.
Update your graphics drivers if they are more than 6 months old.
Clear your game cache, or reinstall the game.
Run a virus scan, and test with a new Windows user account.
In Old School, if it crashes while looting or skilling, type ::repairlt in chat in a safe spot.
From RuneScape's help pages: support.runescape.com, in our words. Checked on 11 November 2026. If the steps do not help, RuneScape's own support is the next stop.
More RuneScape errors and common problems
- Jagex Launcher stuckLauncher hangs on an update or fails
- Client won't loadBlack screen or stuck while loading
- Lag and low FPSHigh ping, stutter or low frame rate
- Account lockedLocked after a suspicious login attempt
- Too many login attemptsLogin blocked during busy periods
- loading application resourcesClient stuck on the first loading screen
- c0000409Client crash, often in busy areas
All RuneScape errors and common problemsLive RuneScape status