RuneScape account locked

Locked after a suspicious login attempt

Your account is locked because Jagex saw suspicious activity on it. It stays locked until the owner recovers it.

Is RuneScape down right now? Operational: 5 problem reports in the last hour. If it were down for everyone, this problem could come from there; right now it looks normal.

Fix it

How to fix it

Scan and secure your computer or phone before anything else.
Recover the account through Jagex's account recovery page.
If you already use a Jagex account, follow the Jagex account recovery steps instead.
Once you are back in, upgrade to a Jagex account for stronger security.

From RuneScape's help pages: support.runescape.com, in our words. Checked on 11 November 2026. If the steps do not help, RuneScape's own support is the next stop.

Game crashesClient or PC crashes during play
Jagex Launcher stuckLauncher hangs on an update or fails
Client won't loadBlack screen or stuck while loading
Lag and low FPSHigh ping, stutter or low frame rate
Too many login attemptsLogin blocked during busy periods
loading application resourcesClient stuck on the first loading screen
c0000409Client crash, often in busy areas

All RuneScape errors and common problems Live RuneScape status

RuneScape account locked

How to fix it

More RuneScape errors and common problems