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Common problemRuneScapePC and Mac
RuneScape client won't open or load
Black screen or stuck while loading
The desktop client won't open, shows a black screen or never finishes loading. Jagex points to old software, damaged cache files and programs on your Windows profile.
Fix it
How to fix it
Update your drivers, programs and operating system.
Clear your game cache so the client downloads fresh files.
Create a new Windows user profile and try the client there.
On Mac, update macOS if login fails with "No Response from server".
From RuneScape's help pages: support.runescape.com, in our words. Checked on 11 November 2026. If the steps do not help, RuneScape's own support is the next stop.
More
More RuneScape errors and common problems
- Game crashesClient or PC crashes during play
- Jagex Launcher stuckLauncher hangs on an update or fails
- Lag and low FPSHigh ping, stutter or low frame rate
- Account lockedLocked after a suspicious login attempt
- Too many login attemptsLogin blocked during busy periods
- loading application resourcesClient stuck on the first loading screen
- c0000409Client crash, often in busy areas
All RuneScape errors and common problemsLive RuneScape status