Google Gemini errors and common problems

Can't sign in: Account type, age or location blocks access

Means

Gemini shows Something went wrong or Can't access this service when you try to sign in. Google says the account may not be eligible right now because of its type, the user's age, the location or its activity history.

First step

Use a personal Google Account you manage yourself, or a work or school account where the admin has turned Gemini on. All steps

Usage limit reached: You used up your 5-hour or weekly allowance

Means

Gemini stops answering with the model you picked and tells you when your limit resets. Limits depend on your plan, the model, the features you use and how long the chat is, and they reset every 5 hours up to a weekly cap.

First step

Check the notice or open Settings, then Usage Limits, to see when your limit refreshes. All steps

Can't generate images: Image requests refused or failing

Means

Gemini replies that it can't generate images, even for requests it normally handles. Google's advice is to start over in a new chat, and it notes that some features are not available to every account.

First step

Open a New chat and enter your prompt again. All steps

Something went wrong. Please try again later.: Gemini failed while answering your prompt

Means

Gemini ran into an unexpected problem with your prompt. The same message often carries a number such as (13) or 1185, and Google groups those codes under the same steps.

First step

Send the prompt again. All steps

Gemini is currently not supported in your location: Gemini is not offered in your region

Means

Gemini Apps are not available in the country or region Google detects for you yet. The same block can show up as error code 1060.

First step

Check Google's list of countries where the Gemini web app is available. All steps