Google errors and common problems

Verification code not arriving: 2-Step Verification text or call fails

Means

The 2-Step Verification code Google should text or call you with never shows up. Google says it may have sent a Google prompt to your phone instead, and that an unusual sign-in location, your phone plan or a weak connection can stop text codes.

First step

Check your phone for a Google prompt, since Google may send one instead of a code. All steps

Browser blocks sign-in: Unsupported browser, extensions or JavaScript off

Means

Google refuses to sign you in from your browser. Google says it may block browsers that have JavaScript turned off, use unsafe extensions, are run by automation software, or are built into another app.

First step

Use a supported browser such as Chrome, Safari, Firefox, Opera or Edge. All steps

Google couldn't verify this account belongs to you: Account recovery could not confirm it's you

Means

Google shows this at the end of account recovery when it can't confirm that you own the account. Google says you can try again, and that using a familiar device, browser and place gives you a better chance.

First step

Start account recovery again and answer every question, making your best guess if you are unsure. All steps

Our systems have detected unusual traffic: Google sees automated searches from your network

Means

Google Search shows this page, usually with a reCAPTCHA, instead of results. Google says it appears when your network, a VPN, others on a shared connection, or malware on a device send automated searches.

First step

Solve the reCAPTCHA, and turn on JavaScript if no reCAPTCHA appears. All steps