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Common problemChaseChase Mobile app and chase.com

Chase Zelle payment not received

Recipient not enrolled or still processing

Most Zelle payments between enrolled users arrive in minutes, but some take until the next business day, or 1 to 3 business days at other banks. A payment stays pending while the recipient has not enrolled with Zelle.

Is Chase down right now? Operational: 25 problem reports in the last hour. If it were down for everyone, this problem could come from there; right now it looks normal.
Fix it

How to fix it

  1. Open your activity page and select the payment to see if it is still pending.

  2. If the recipient has not enrolled yet, wait for them to enroll or select Cancel This Payment.

  3. Allow until the next business day, or 1 to 3 business days for other banks.

  4. Check the send limit Chase shows when you set up the payment.

  5. Call Chase at 1-800-935-9935, option 8, if you think it was a scam.

From Chase's help pages: chase.com, in our words. Checked on 5 November 2026. If the steps do not help, Chase's own support is the next stop.

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