Common Chase problems

Common problems

• Can't sign in: Forgotten username or password

  Means

  Chase lets you reset your username and password yourself, on chase.com or in the Chase Mobile app.

  First step

  Select Forgot username/password? on chase.com or in the Chase Mobile app. All steps

• Card declined: Credit limit, wrong details or fraud hold

  Means

  Chase lists a reached credit limit, an expired or closed card, typos in card details, merchant holds, late payments and fraud holds as common reasons. Chase does not need travel notices.

  First step

  Check your balance and credit limit, including holds from hotels, rental cars or gas pumps. All steps

• Zelle payment not received: Recipient not enrolled or still processing

  Means

  Most Zelle payments between enrolled users arrive in minutes, but some take until the next business day, or 1 to 3 business days at other banks. A payment stays pending while the recipient has not enrolled with Zelle.

  First step

  Open your activity page and select the payment to see if it is still pending. All steps

• Mobile deposit rejected: Check not endorsed or held for review

  Means

  Chase emails you when a QuickDeposit is received and again when it is accepted or rejected, and the rejection email gives the reason. Chase can also hold the money longer if a deposit needs more review.

  First step

  Read the rejection email from Chase to see why the deposit failed. All steps