American Express: "Our System is Not Responding"

Amex website could not load your request

Amex shows this in your online account when its system fails to answer, for example in the Documents tab. Amex asks you to refresh or come back later.

Is American Express down right now? Operational: 11 problem reports in the last hour. If it were down for everyone, this error could come from there; right now it looks normal.

Fix it

How to fix "Our System is Not Responding"

Refresh the page.
Try again later if it keeps showing.
Log in and chat with a Customer Care Professional if you need help right away.

From American Express's help pages: americanexpress.com, in our words. Checked on 11 November 2026. If the steps do not help, American Express's own support is the next stop.

Can't log inForgotten User ID or no online account
Card declinedLimit reached, typo or fraud alert
Large purchase declinedSpending power depends on your history
New card not arrivedCard is still in the mail
Can't activate cardWrong card details during confirmation
Error Processing RequestTemporary error in your online account

All American Express errors and common problems Live American Express status

American Express: "Our System is Not Responding"

How to fix "Our System is Not Responding"

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