Amex card not arrived

Card is still in the mail

A new Amex card usually takes 7 to 10 days to arrive. It comes in a plain white envelope that is easy to miss.

Is American Express down right now? Operational: 11 problem reports in the last hour. If it were down for everyone, this problem could come from there; right now it looks normal.

Fix it

How to fix it

Allow 7 to 10 days for the card to arrive.
Look for a white envelope with the American Express logo and an Omaha, NE return address.
If it still has not come, request a replacement in your online account.
Or call Amex at 1-800-297-8500.

From American Express's help pages: americanexpress.com, in our words. Checked on 11 November 2026. If the steps do not help, American Express's own support is the next stop.

Can't log inForgotten User ID or no online account
Card declinedLimit reached, typo or fraud alert
Large purchase declinedSpending power depends on your history
Can't activate cardWrong card details during confirmation
Our System is Not RespondingAmex website could not load your request
Error Processing RequestTemporary error in your online account

All American Express errors and common problems Live American Express status

Amex card not arrived

How to fix it

More American Express errors and common problems