Can't log in to American Express

Forgotten User ID or no online account

The website and the Amex app use the same User ID and Password. Login fails if you forgot them or never set up an online account for your card.

Is American Express down right now? Operational: 11 problem reports in the last hour. If it were down for everyone, this problem could come from there; right now it looks normal.

Fix it

How to fix it

Use the same User ID and Password you use on americanexpress.com when logging in to the app.
If you forgot them, use the option to retrieve your User ID and Password.
If you have no online account yet, create one for your card first.

From American Express's help pages: americanexpress.com, in our words. Checked on 11 November 2026. If the steps do not help, American Express's own support is the next stop.

Card declinedLimit reached, typo or fraud alert
Large purchase declinedSpending power depends on your history
New card not arrivedCard is still in the mail
Can't activate cardWrong card details during confirmation
Our System is Not RespondingAmex website could not load your request
Error Processing RequestTemporary error in your online account

All American Express errors and common problems Live American Express status

Can't log in to American Express

How to fix it

More American Express errors and common problems